John Ross Associates have partnered with a globally recognised, market leading organisation within the benefit, health & well-being sector to assist with the recruitment of an Implementation Specialist & Client Support Coordinator in the South Wales area.

This is an entry level/junior career with huge scope, progression and potential – industry experience is not required. Ideal candidates will be serviced focused with excellent verbal and written, communication skills, highly organised and have advanced computer skills especially with Outlook & PowerPoint.

Candidates with Customer Service, Project Coordination, Client Support or related experience are desirable but not essential.

Customer Support Coordinator / Implementation Specialist

• You must have a full UK Licence & Transport
• Salary – £20,000 – £23,000 DOE
• Ongoing Development, Courses and Professional Training to ISO Standards
• Office Based in Cardiff – Mon-Fri
• Potential for Flexible/Hybrid Working after Training/Probationary Period
• Pension, Benefits Portal & Perks, Laptop and Expenses
• Transparent Progression and Realistic Career Incentives
• Ability to Bring your Own Ideas & Initiative
• The opportunity to join and carve a career with a personable, motivated and professional team.

We are looking for a customer focused, highly motivated individual to join our clients Customer Experience Implementation Team. The Implementation Specialist is responsible for assisting customers with the design and implementation of their 360-recognition solution working closely with internal departments to ensure a smooth launch and delivery.

Customer Support Coordinator / Implementation Specialist

Desired Candidate Criteria

• Bachelor’s Degree preferred
• 1- 2 years professional customer service experience
• Exceptional customer service skills
• Strong desire and ability to learn and effectively use new software, adapting quickly to ever evolving software programs
• Experience with PowerPoint, and other programs on the Microsoft Office platform
• Presentation experience
• Excellent professional written/verbal communication skills
• Ability to multi-task, prioritise and manage time effectively
• Solid problem-solving skills
• High degree of attention to detail and organisational skills
• Positive attitude

Customer Support Coordinator / Implementation Specialist

Application

Please submit your CV and ideally a covering statement via this portal highlighting why you wish to apply and any relevant experience. Alternatively, please contact the office via the details provided for further information.